Return and Refund Policy
This Return And Refund Policy explains how Ranabrothers handles product returns, exchanges, and refunds. By placing an order, customers agree to the terms outlined in this policy. Ranabrothers recommends reviewing this page before completing a purchase to understand our return and refund conditions.
Return Eligibility
Ranabrothers accepts returns for eligible products within 30 days from the date of delivery, provided the item meets the conditions listed below:
- The item must be unused and in its original condition.
- The item should be returned with original packaging where possible.
- The customer must provide proof of purchase, such as the order number or confirmation email.
- Items returned after the 30-day return window may not be eligible for a refund or exchange.
Return Period
Customers have up to 30 days from the date of delivery to request a return. The return request must be made by contacting our customer support team by email. After approval, customers will receive return instructions, including where to send the item.
Accepted Reasons For Return
Ranabrothers accepts returns for the following reasons:
- The product arrived damaged or defective.
- The wrong product was shipped.
- The customer changed their mind.
- The product is not suitable, as long as it is unused and in returnable condition.
Exchanges
Exchanges may be accepted within the 30-day return period. This applies if the customer received a damaged, defective, or incorrect item, or wants to exchange an eligible product for another available product. Exchanges depend on product availability.
Condition Of Returned Items
To qualify for a refund or exchange, returned items must be in acceptable condition.
This means:
- The item must be unused.
- The item must not be damaged by the customer.
- Original packaging should be included where possible.
- All accessories, labels, tags, or parts should be included if applicable.
Return Process
To request a return, please follow these steps:
- Contact Ranabrothers customer support by email at info@ranabrothers.co.uk
- Provide your order number, full name, email address, and reason for return.
- Include photos if the item is damaged, defective, or incorrect.
- Wait for return approval and instructions before sending the item back.
- Ship the item using a trackable shipping method where possible.
Returns sent without contacting us first may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect due to our mistake. If we sent the wrong item or the item arrived damaged or defective, we will help with a suitable solution. Ranabrothers is not responsible for lost or untraceable return shipments, so we recommend using a trackable shipping service.
No Restocking Fees
Ranabrothers does not charge restocking fees for approved returns. Refunds are issued based on the condition of the returned item after inspection.
Refund Timeline
Once we receive and inspect the returned item, we will notify the customer by email. If the refund is approved, the refund will be issued to the original payment method. Refunds are usually processed within 10 business days after the returned item has been received and approved. Depending on the bank or payment provider, it may take additional time for the refund to appear in the customer’s account.
Non-Returnable Items
Some items may not be eligible for return, including:
- Items returned after the 30-day return period.
- Items that have been used, worn, washed, or damaged by the customer.
- Items missing original packaging, parts, tags, or accessories where applicable.
- Sale or clearance items if they are clearly marked as final sale.
This does not affect your legal rights if an item is faulty, damaged, or incorrect.
Damaged Or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible. Please include your order number and clear photos of the product and packaging. After review, Ranabrothers may offer a replacement, exchange, refund, or return instructions where applicable.
Incorrect Item Received
If you receive the wrong item, please contact us with your order details and photos of the incorrect product. If the mistake was caused by Ranabrothers, we will help arrange a replacement, exchange, or refund where applicable.
Return Approval And Inspection
Once the returned item reaches us, it will be inspected to confirm it meets the return conditions. We will check the product condition, packaging, and any included parts or accessories. Customers will be notified by email once the return review is complete.
Refund Method
Approved refunds are processed to the original payment method used at checkout. If the original payment method is no longer available, please contact us before refund approval.
Contact For Returns
For any questions about returns, refunds, or exchanges, please contact us: Email: info@ranabrothers.co.uk
Business Information
Ranabrothers Limited
Email: info@ranabrothers.co.uk
Address: 34 W Bromwich Rd, Birmingham WS1 3HS, United Kingdom