Shipping Policy
This Shipping Policy explains how Ranabrothers processes, ships, and delivers customer orders placed through our website.
Shipping Area
Currently, we ship orders within the United Kingdom. We may add more shipping countries in the future. If additional countries become available, the shipping options will be shown at checkout.
Shipping Cost
Ranabrothers offers free shipping on eligible orders. Any shipping cost, if applicable in the future, will be clearly shown at checkout before you complete your order.
Order Processing Time
Our order processing time is 1–2 business days. Business days are Monday to Friday, excluding weekends and public holidays.
Delivery Time
Our estimated delivery time is 3–6 business days after the order has been processed. Delivery times may vary depending on courier service, stock availability, delivery location, weather, public holidays, or other situations outside our control.
Total Estimated Delivery Time
The total estimated delivery time is usually 4–8 business days.
This includes:
- Processing Time: 1–2 business days
- Delivery Time: 3–6 business days
Order Cut-Off Time
Our order cut-off time is 12:00 AM (GMT+00:00) Greenwich Mean Time (London). Orders placed after the daily cut-off time may begin processing on the next business day.
Order Tracking
Once your order has been shipped, we may send tracking information by email where tracking is available. Tracking updates depend on the courier or delivery company.
Delivery Address
Please make sure your delivery address, phone number, and email address are correct before placing your order. Ranabrothers is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Delivery Delays
We work hard to deliver orders on time, but delays may sometimes happen due to courier delays, public holidays, high order volume, weather, stock delays, or events outside our control. If your order is delayed, please contact us and we will help you check the status of your shipment.
Damaged, Missing, Or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. Please include your order number, photos of the product, and photos of the packaging if available. We will review the issue and help you with a suitable solution where applicable.
Contact Us
For any question related to shipping or delivery, please contact us:
Email: info@ranabrothers.co.uk